Privacy policy

We value the privacy of visitors, customers and others who visit or deal with this store.

General

  • Information of users collected by JR Special Electronics is solely used by JR Special Electronics to serve the users as good as possible.
  • We do not sell obtained data to others.
  • Only selected employees can access obtained user data in a secure environment.
  • For security reasons, your ip-address (your unique internet address) will be saved with your order.

Payment information

  • All payments with iDeal, credit card, Mister Cash, DIRECTebanking or Paypal are handled by payment service providers.
  • Credit card numbers are only stored on PSP's secure servers.
  • Payment service providers can request additional information about you to process the payment.

Your e-mail address

  • We require your e-mail address when you register at this store.
  • Your e-mail address will only be used to inform you about your order(s).
  • We do not send you any advertisements unless you subscribe to our newsletter.
  • When subscribed to our newsletter we will send you a newsletter on regular basis and inform you about interesting promotions.
  • You can unsubscribe from the newsletter anytime. A single click unsubscribe link is at the bottom of each newsletter.
  • Our newsletter is handled by Campaign monitor. They have a very strict privacy policy. When you subscribe to our newsletter your e-mail address will be stored in their secure database. They are prohibited to use your e-mail address or to sell it.

External parties

  • We have to share some of your information with third parties to process your orders. These parties are prohibited from using your personally identifiable information for promotional purposes. The next table shows all companies we have to share your information with and the details we share with each company.

Company Details Description Courier Full name, address, telephone number, order value Your order will be delivered by a courier or postal service. When a problem occurs with the delivery of your order they can contact you by phone. Fulfillment provider Full name, address, telephone number, order details Our fulfillment provider packs the orders and prepares the packages for delivery.Payment provider. Full name, address, telephone number, e-mail address, order valueWhen you pay for your order the payment is processed by the payment provider. The payment provider needs to share some of your information to other companies (banks for example) to process the payment.Google Ireland LtdIp-address, website traffic. We use Google services to generate website traffic statistics, none of the information passed to Google is personally identifiable. Google's privacy policy is available here

 

Cookies

  • A cookie is a small text file on your computer accessible by a website.
  • We use cookies to monitor website traffic and to create visitor statistics.
  • We also use cookies to offer a persistent shopping experience.
  • The live chat system uses cookies to improve the usability.

Editting and deleting account information

  • You can edit your account personal information when you log in and navigate to "Account information".
  • You can request us by e-mail to remove or suspend your account. Because of anti-fraud measures we need to store your personal information for at least two years after your last credit card transaction. Invoices with personal information need to be stored for at least ten years to comply with local tax legislation. We will remove all other personal information anytime on your request.

Changes and updates

Effective Date: May 25, 2018

This privacy policy sets out how SIGLENT.EU processes and protects any information that you give SIGLENT.EU.
SIGLENT.EU is committed to ensuring that your privacy is protected. We will post any modifications or changes to the privacy policy at any time, so we encourage you to review it frequently.

Where do we store your data?
The data we collected from you is stored in the the Netherlands but may also be transferred to and processed in a country inside and outside of the European Economic Area ( “EEA”). Any such transfer of your personal data will be carried out in compliance with applicable laws.

What we collect?
We may collect the following information but not limited to:

  • Name and job title
  • Product serial number
  • Payment information if you shop on our web store
  • Contact information including email address, phone number, home address, shipping address
  • Demographic information such as postcode, preferences and interests
  • Cookies and other web beacons
  • Comments or other submissions you upload or post
  • When you use our websites (including our web store), we may collect and analyze information about your computer or mobile device such as your IP address, a mobile device identifier, the state of country you accessed, landing pages.

We monitor customer traffic patterns and site usage to help us develop the design and layout of the site, and to improve the content of our website to better match the interests of our website users.

How we collect the data
We collect personal information that you choose to provide on SIGLENT.EU’s website, on the phone or by email. Additionally, we may now or in the future receive personal information about you from third parties that legally acquired the information and that have the right to share it with SIGLENT.EU. For example, we may receive contact information from a relevant trade show or event sponsor.

Cookies Policy
SIGLENT.EU uses cookies when you use the website. This policy explains what cookies are, why we use them and how you can manage their use.

If you use our services, we will assume that you agree to the use of such cookies. If you do not wish to accept the use of cookies please disable them by changing your browser settings. Disabling certain cookies (i.e., Essential Cookies) may render the website inaccessible in whole, or in part.

What are cookies?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How do we use cookies?

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Third Party Cookies

Please note that third parties (including for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies on our services.

We use Google Analytics on our website to help us analyze how our services are used. Google analytics uses performance cookies to track visitor interactions. For example, by using cookies, Google tell us which pages our users view, which are most popular and some other information. All of this information is anonymous.

Why we use cookies?

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

What we do with the information we gather?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to help you to complete the order.
We may use the information we collected to analyze the usage trends and preferences of our users, to improve the Products and Services, and to develop new products, services, features, and functionality.
We may use your information to contact you for marketing purposes. We will occasionally send you newsletters including information on products, services, special promotions, firmware/software updates or other information. You can sign up to receive these emails from us on the newsletter sign up page.
We sometimes post customer reviews on our website that may contain personal information after We obtain our customers’ consent to post their name or other personal information. If you wish to update or delete your testimonial, please contact us at info@siglent.eu
What are your rights?
Right to Access:

You have the right to request information about the personal data we hold on you at any time. You can contact SIGLENT.EU that will provide you with your personal data via e-mail.

Right to portability:

Whenever SIGLENT process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.

Right to rectification:

You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.

Right to erasure:

You have the right to erase any personal data processed by SIGLENT.EU at any time except for the following situations:

you have an ongoing matter with Customer Service.
you have an open order which has not yet been shipped or partially shipped
you have an unsettled debt with SIGLENT.EU, regardless of the payment method
your credit application has been rejected within the last three months
if you have made any purchase, we will keep your personal data in connection to your transaction for bookkeeping rule
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

If you receive commercial email or text messages from us, you may unsubscribe at any time by following the instructions contained within the email or text message. You may also opt out from receiving commercial email or text messages from us by sending your request to us by email at info@siglent.eu

Links to other websites
SIGLENT.EU’s services may contain features or links to websites and services provided by third parties.

However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should read the privacy policy on that site or service.

Children’s Privacy
We are not directed to children under the age of 13. We do not knowingly collect information from children under the age of 13 without obtaining parental consent.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Changes in our privacy policy
We may update the privacy policy from time to time. If we modify the policy, we will post those changes to this privacy policy on our website and may notify you by email. We reserve the right to modify this privacy policy at any time, so please review it frequently.

Contact information
Please contact us with any questions or comments about this Policy or our data practices by email at info@siglent.eu

If you have questions or suggestions about our privacy policy you can contact us.


This privacy policy was last modified on 23 May 2019.